Who are we?
Stead-Fast Rock UK Limited is the supplier of ink and toner cartridges, printers, printing papers, and office accessories in the UK and we’re committed to protecting and respecting your privacy. We’re registered as Stead-Fast Rock UK Limited in the UK (Company No. 13817977). The registered address is Stead-Fast Rock UK Ltd, 28 September Way, Stanmore, HA7 2SG, London, UK. We act as the data controller when processing your data and we are committed to protecting and respecting your privacy.
How do we collect information from you?
We collect information about you from our website when you send your details, place an order. We can also collect information that you supply as part of phone chats with our team.
What type of information is collected from you?
The personal information we collect might include your name, address, email address. If you make a purchase with us, we will store the orders and products you have purchased.
How is your information used?
We may use your information to:
• Process orders that you have submitted.
• Process payments when speaking to our team
• Ask for your opinion on the products and services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested that may be of interest to you.
• Contact you to discuss and confirm order details.
• Personalise marketing communication if we have permission to contact you. We will hold your information on our systems for as long as is necessary for the relevant activity.
Legitimate Interests
On occasions we may use your personal information under the legal basis of legitimate interests. An example of this is sending you emails about products you have bought or products which are similar; however if you told us you don't want emails like this; we won't email you marketing emails at all. In all cases a thorough Legitimate Interest Assessment (LIA) will have been carried out to ensure that your interests, and any potential risks to you against our own interests, are appropriate and proportionate.
Who has access to your information?
We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service that requires them to keep your information secure and not use it for their own direct marketing purposes. We will never sell or rent your information to third parties.
Keeping your information secure
This site uses SSL encryption to ensure that all personal information is handled in a secure manner. This encryption prevents third parties from gaining unauthorised access to your personal data when using our website. Most web browsers show a green padlock symbol to confirm when an SSL encryption is in place. We also take further steps to keep your data secure and protect against unauthorised access including the use of Firewalls, Antivirus/Malware protection and blocking access to suspicious traffic.
Your choices around marketing
We are committed to delivering a positive email marketing experience, and it is important that we obtain an appropriate legal basis in order to communicate. During the course of a sale, we use legitimate interests as a legal basis for sending you marketing communication. You have the opportunity to object to marketing before completing your order, and we will give you this opportunity in every future communication. We work hard to ensure the email communication we send is relevant and contains similar products and services offered by us.
Profiling
We may analyse your previous purchases to create marketing communications that are highly relevant to you in accordance with your marketing preferences. This information may also be used to enhance your onsite experience and promote the relevant printer consumables for the printers associated with your account. If you wish to object to this processing, but still want to receive general marketing communication, then you can object to this specific processing by emailing steadfastrockuk@gmail.com
Data Retention
Email Marketing: Where you have consented for marketing communication, we will keep your data until you notify us otherwise or withdraw consent. We may delete your data for email marketing purposes after a prolonged period of inactivity.
Complaints Procedure
If you have a complaint on how we have handled your personal data then please email steadfastrockuk@gmail.com and we will investigate the matter. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO).
Policy Updates
This policy was last updated in August 2024. Document Version: 3
